At Eagle Foods we are builders. We are builders of brands, categories, and people. Eagle Foods enjoys a rich heritage with brands that have proven category leadership for more than 150 years. Eagle is a diversified food company producing and marketing sweetened condensed and evaporated milk, snacks and convenient meal solutions products. As a company, Eagle Foods is passionate about fostering an entrepreneurial spirit that boldly builds better people and better brands while focusing on the positive impact our company, our products and our people have on the world. Eagle Foods has a bold family of brands that consumers have come to rely on for decades, including Eagle Brand® Sweetened Condensed Milk and Evaporated Milk, Magnolia® Sweetened Condensed Milk, PET® Milk, Popcorn Indiana, Cretors Popcorn, Helper and Suddenly Salad. Eagle Foods products are marketed and distributed across all U.S. retail channels, including grocery stores, club stores and mass-merchandisers, as well as foodservice and export, U.S. military, and private label business.
Job Summary:
The Consumer Care Specialist is accountable for managing inquiries, complaints, and general requests from individual consumers and consumer organizations. The CC Specialist is responsible for successfully resolving issues, providing prompt and accurate responses to inquiries, and delivering a high level of service to consumers. The Consumer Care Specialist will also ensure the effective performance of Eagle Foods’ supply chain from Order to Invoicing. The CC Specialist will occasionally serve as liaison between assigned portfolio of Customer Accounts and Cross Functional Teams to fulfill customer purchase orders on-time and in-full.
Primary Responsibilities:
Requirements:
Competencies:
Adaptability, Attention to Detail, Collaboration, Cost Analysis and Reduction, Customer Relations Management, Drive for Results, Planning & Organizing, Proactive Action Initiation, Professional and Technical Knowledge, Soft Skills
Software Powered by iCIMS
www.icims.com